Last updated 15 September 2026

This policy applies to consumer purchases from www.mpskn.uk. Your seller is Elina Popescu trading as MP SKN. Selfnamed fulfils orders on our behalf; MP SKN handles customer returns and refunds. This policy does not limit mandatory consumer rights, including any stronger rights that apply in your country.

How to contact us

Email team.mpskn@gmail.com with your name, order number or other proof of purchase, and the items concerned. You can also write to Elina Popescu, MP SKN, Earlsfield House, Flat 18, Royal Quarter, Seven Kings Way, Kingston Upon Thames, KT2 5BG, United Kingdom. Please contact MP SKN rather than Selfnamed.

Changing your mind

You may cancel an eligible online purchase without giving a reason from the time you order until 14 days after you, or a person you nominate other than the carrier, receive the goods. The period starts the day after delivery. For goods ordered together but delivered separately, it starts the day after the last item arrives.

Send us a clear statement that you wish to cancel before the cancellation period expires. Email is convenient, but the model form on the final page is optional. Cancellation does not require our approval. You must send the goods back without undue delay and within 14 days after telling us you are cancelling, unless we arrange collection.

Hygiene seals and handling

The change-of-mind right does not apply to products delivered with a health or hygiene seal that become unsuitable for return once that seal is broken after delivery. Opening the shipping carton alone does not remove your cancellation right. This exception does not affect rights relating to faulty, damaged or misdescribed products.

Please keep products and packaging in good condition and avoid handling beyond what is necessary to inspect their nature, characteristics and function. Where legally permitted, we may deduct an evidenced loss in value caused by excessive handling. We do not impose a blanket ban on returns of cosmetics. Standard MP SKN branding or production after an order is placed does not make a product personalised to you.

Cancelling before dispatch

Contact us promptly if you want to cancel or correct an order. Selfnamed starts processing quickly, so we may be unable to stop dispatch or change the parcel. This operational limitation does not remove your right to cancel an eligible purchase and return it under this policy.

Where to return products

For eligible change-of-mind returns, send the products to:
Elina Popescu — MP SKN Returns
Earlsfield House, Flat 18
Royal Quarter, Seven Kings Way
Kingston Upon Thames
KT2 5BG
United Kingdom

Please contact us for routing instructions, especially for a damaged or faulty item. Do not return goods to Selfnamed unless we instruct you to do so. Waiting for our response does not invalidate a cancellation you sent in time, and any delay caused by our return instructions will not be used to reduce your rights.

Return costs and packaging

You pay the direct postage cost of returning goods when you change your mind, provided we gave you this information before purchase. For faulty, damaged, incorrect or misdescribed goods, we cover reasonable return costs or arrange collection. Pack returns securely and retain proof of posting. Tracked postage is recommended, but is not a condition of exercising your statutory rights.

Refunds after cancellation

For cancellation of an entire eligible order, we refund the price paid and the cost of the least expensive standard delivery option we offered. The additional cost of an express upgrade is not refundable. For a partial return, we refund the amount paid for the returned items and any delivery charge attributable solely to those items.

We refund without undue delay and no later than 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. If goods have not been supplied, or we have offered to collect them, we refund within 14 days after you tell us you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, without refund, cancellation or restocking fees. Any lawful deduction for excessive handling will be explained.

Faulty damaged or incorrect products

Please tell us as soon as you discover a problem. Photos of the item, parcel and batch code can help us investigate, but an inability to provide photographs does not automatically defeat a valid claim. We coordinate with Selfnamed and the carrier; your remedy is not conditional on their reimbursing us.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject non-conforming goods for a refund. After that, repair or replacement may apply, followed by a price reduction or final rejection where the legal conditions are met. Rights may continue beyond 30 days. Fault-related refunds are made without undue delay and within 14 days after we agree you are entitled to one. Supplier reporting deadlines do not shorten your statutory rights.

Reactions and product concerns

If a product causes irritation, stop using it and contact team.mpskn@gmail.com. Tell us which product you used and, if available, its batch code. Individual sensitivity does not by itself establish a product defect, but we will assess your concern and provide any remedy required by law. Opening a product does not remove rights arising from a fault or safety issue.

Exchanges and discounted products

We do not offer an additional voluntary change-of-mind return period beyond your statutory rights. For a change of preference, return an eligible item within the applicable period and place a separate order for the product you want. Statutory rights apply equally to discounted products. Rights relating to faulty, damaged or misdescribed goods may continue after the change-of-mind period ends.

Model cancellation form

Complete and send this form only if you wish to cancel. You can instead send any other clear cancellation statement.

To: Elina Popescu trading as MP SKN
Earlsfield House, Flat 18, Royal Quarter, Seven Kings Way, Kingston Upon Thames, KT2 5BG, United Kingdom
Email: team.mpskn@gmail.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Goods: ______________________________________________________

Ordered on (*) / received on (*): ________________________________

Order number if available: _____________________________________

Name of consumer(s): _________________________________________

Address of consumer(s): _______________________________________

____________________________________________________________

Signature of consumer(s), only if submitted on paper: ______________

Date: _______________________________________________________

(*) Delete as appropriate.

The Kingston address above also receives eligible change-of-mind product returns. For faulty or damaged products, contact MP SKN for return instructions.